{"id":32140,"date":"2022-04-25T09:00:00","date_gmt":"2022-04-25T14:00:00","guid":{"rendered":"https:\/\/thelogicgroup.com\/?p=32140"},"modified":"2022-04-19T13:09:35","modified_gmt":"2022-04-19T18:09:35","slug":"different-levels-of-it-support","status":"publish","type":"post","link":"https:\/\/thelogicgroup.com\/different-levels-of-it-support\/","title":{"rendered":"Different Levels of IT Support"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_section-29ce3f47d95b010a9eba4aeff4d83a90\">\n.avia-section.av-av_section-29ce3f47d95b010a9eba4aeff4d83a90{\nbackground-color:#3187bc;\nbackground-image:unset;\n}\n<\/style>\n<div id='amg-diagonal-overlay'  class='avia-section av-av_section-29ce3f47d95b010a9eba4aeff4d83a90 header_color avia-section-large avia-no-border-styling  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first  avia-bg-style-scroll av-minimum-height av-minimum-height-25 av-height-25  container_wrap fullsize'   data-av_minimum_height_pc='25' data-av_min_height_opt='25'><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-32140'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-25347b0a799d5b9f7058434b2a9c3182\">\n.flex_column.av-av_one_full-25347b0a799d5b9f7058434b2a9c3182{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-25347b0a799d5b9f7058434b2a9c3182 av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l26cztjo-c50950032727d6984392ae5e099ccd69\">\n#top .av-special-heading.av-l26cztjo-c50950032727d6984392ae5e099ccd69{\nmargin:0px 0px 0px 0px;\npadding-bottom:0;\n}\nbody .av-special-heading.av-l26cztjo-c50950032727d6984392ae5e099ccd69 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l26cztjo-c50950032727d6984392ae5e099ccd69 .av-subheading{\nfont-size:23px;\n}\n<\/style>\n<div  class='av-special-heading av-l26cztjo-c50950032727d6984392ae5e099ccd69 av-special-heading-h1 blockquote modern-quote modern-centered  avia-builder-el-2  avia-builder-el-no-sibling  av-linked-heading'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Different Levels of IT Support<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-32140'><div class='entry-content-wrapper clearfix'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-25347b0a799d5b9f7058434b2a9c3182\">\n.flex_column.av-av_one_full-25347b0a799d5b9f7058434b2a9c3182{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-25347b0a799d5b9f7058434b2a9c3182 av_one_full  avia-builder-el-3  el_after_av_section  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l26d8dgv-accb76d0f67226a5d485e4348594f2ac\">\n.avia-image-container.av-l26d8dgv-accb76d0f67226a5d485e4348594f2ac img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-l26d8dgv-accb76d0f67226a5d485e4348594f2ac .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-l26d8dgv-accb76d0f67226a5d485e4348594f2ac av-styling- avia-align-center  avia-builder-el-4  el_before_av_hr  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-31918 avia-img-lazy-loading-not-31918 avia_image ' src=\"https:\/\/thelogicgroup.com\/wp-content\/uploads\/2021\/04\/What-are-the-different-tiers-levels-of-IT-Support-April-Blog-1-1210x423.jpg\" alt='' title='What are the different tiers (levels) of IT Support April Blog 1'  height=\"423\" width=\"1210\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-163f34ee1ffd41469b91137f2d13d191\">\n#top .hr.hr-invisible.av-av_hr-163f34ee1ffd41469b91137f2d13d191{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-av_hr-163f34ee1ffd41469b91137f2d13d191 hr-invisible  avia-builder-el-5  el_after_av_image  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l26d95vu-a65867dddd1344bd0deb897aa37fa5b9\">\n#top .av_textblock_section.av-l26d95vu-a65867dddd1344bd0deb897aa37fa5b9 .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-l26d95vu-a65867dddd1344bd0deb897aa37fa5b9 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p><a href=\"https:\/\/thelogicgroup.com\/managed-it\/it-support\/\"><span style=\"font-weight: 400;\">IT <\/span><span style=\"font-weight: 400;\">support<\/span><\/a><span style=\"font-weight: 400;\"> levels\u2014also known as \u201c<\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> tiers<\/span><span style=\"font-weight: 400;\">\u201d\u2014vary from business to business and depend on many factors. Identifying your company\u2019s IT <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> tier<\/span><span style=\"font-weight: 400;\"> is crucial to understanding where <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> is thriving or may be lacking.<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l26d9q9n-46d08d9f849f70c97589c014cb22dd1c\">\n#top .av-special-heading.av-l26d9q9n-46d08d9f849f70c97589c014cb22dd1c{\npadding-bottom:10px;\ncolor:#4a4a4a;\n}\nbody .av-special-heading.av-l26d9q9n-46d08d9f849f70c97589c014cb22dd1c .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l26d9q9n-46d08d9f849f70c97589c014cb22dd1c .special-heading-inner-border{\nborder-color:#4a4a4a;\n}\n.av-special-heading.av-l26d9q9n-46d08d9f849f70c97589c014cb22dd1c .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l26d9q9n-46d08d9f849f70c97589c014cb22dd1c av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-7  el_after_av_textblock  el_before_av_textblock  amg-blog-heading av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >IT Support Levels<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l26da39f-8d62facbbb52f1d141737cc5761b76b9 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">Every company has different IT <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> levels, depending on the number of staff they have and their expertise in information technology solutions. Most IT companies categorize their <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> in three tiers, some more or less depending on their <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> model. The most common <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> tiers<\/span><span style=\"font-weight: 400;\"> include:<\/span><\/p>\n<\/div>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><\/p><\/div><div  class='flex_column av-av_one_full-a93934ecd89fbb8a9566d39e89cd3725 av_one_full  avia-builder-el-9  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l26dazio-9501097f3e8ac4fed107cf99eb1b54cd\">\n#top .av-special-heading.av-l26dazio-9501097f3e8ac4fed107cf99eb1b54cd{\nmargin:0px 0px 0px 0px;\npadding-bottom:0;\ncolor:#7e8f87;\n}\nbody .av-special-heading.av-l26dazio-9501097f3e8ac4fed107cf99eb1b54cd .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l26dazio-9501097f3e8ac4fed107cf99eb1b54cd .special-heading-inner-border{\nborder-color:#7e8f87;\n}\n.av-special-heading.av-l26dazio-9501097f3e8ac4fed107cf99eb1b54cd .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l26dazio-9501097f3e8ac4fed107cf99eb1b54cd av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-10  el_before_av_textblock  avia-builder-el-first  av-linked-heading'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Tier 0<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l26dbbin-a1332ad5e65ea9ca4322541245273fe6 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-32\" class=\"lp-element lp-pom-text nlh\">\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">Tier 0<\/span><span style=\"font-weight: 400;\">, also known as the \u201cself-help\u201d tier, does not require any <\/span><span style=\"font-weight: 400;\">technical knowledge<\/span><span style=\"font-weight: 400;\">; existing staff utilize technical and marketing media resources for <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Businesses categorized as <\/span><span style=\"font-weight: 400;\">Tier 0<\/span><span style=\"font-weight: 400;\"> conduct research on solving IT-related problems via web and mobile pages\/apps. They often use search functions to discover IT focused FAQs, blog posts, or digital product\/technology manuals to answer any questions they have. Also, the web offers many customer forums, allowing users to crowdsource solutions without any input from IT personnel.<\/span><\/p>\n<\/div>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div>\n<div id=\"lp-pom-text-34\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l26dbklc-2d11b2b53898b28772852845a3485758\">\n#top .av-special-heading.av-l26dbklc-2d11b2b53898b28772852845a3485758{\nmargin:0px 0px 0px 0px;\npadding-bottom:0;\ncolor:#7e8f87;\n}\nbody .av-special-heading.av-l26dbklc-2d11b2b53898b28772852845a3485758 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l26dbklc-2d11b2b53898b28772852845a3485758 .special-heading-inner-border{\nborder-color:#7e8f87;\n}\n.av-special-heading.av-l26dbklc-2d11b2b53898b28772852845a3485758 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l26dbklc-2d11b2b53898b28772852845a3485758 av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-12  el_after_av_textblock  el_before_av_textblock  av-linked-heading'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Tier 1<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l26dbxsy-a5668e0a8d06afb78c138d4c6928d5ce '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-32\" class=\"lp-element lp-pom-text nlh\">\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">Tier 1 is the basic help desk resolution, requiring minimal IT skill. This <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> level involves solving fundamental issues, such as resetting a password or providing solutions to common user problems.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tier 1 requires lower-level technical personnel who solve common <\/span><span style=\"font-weight: 400;\">customer <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> issues and fulfill service requests by following a step-by-step guide.<\/span><\/p>\n<\/div>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div>\n<div id=\"lp-pom-text-34\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l26dce0m-7c83988a6fe5c9332358644d157395ec\">\n#top .av-special-heading.av-l26dce0m-7c83988a6fe5c9332358644d157395ec{\nmargin:0px 0px 0px 0px;\npadding-bottom:0;\ncolor:#7e8f87;\n}\nbody .av-special-heading.av-l26dce0m-7c83988a6fe5c9332358644d157395ec .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l26dce0m-7c83988a6fe5c9332358644d157395ec .special-heading-inner-border{\nborder-color:#7e8f87;\n}\n.av-special-heading.av-l26dce0m-7c83988a6fe5c9332358644d157395ec .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l26dce0m-7c83988a6fe5c9332358644d157395ec av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-14  el_after_av_textblock  el_before_av_textblock  av-linked-heading'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Tier 2<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l26dejn9-90b93c6a7bad3a057bded29dbc19ad3a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-32\" class=\"lp-element lp-pom-text nlh\">\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">Tier 2 is the most common <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> level for businesses. The <\/span><span style=\"font-weight: 400;\">difference between Tier 1 and Tier 2<\/span><span style=\"font-weight: 400;\"> is that when a customer issue is beyond the skill set of Tier 1 staff, the problem turns over to more advanced personnel in Tier 2.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Tier 2 staff have a more significant <\/span><span style=\"font-weight: 400;\">knowledge base<\/span><span style=\"font-weight: 400;\"> and acquire the technological skills to handle more complex customer issues. They\u2019re not necessarily technical engineers or programmers, but they do acquire a decent amount of <\/span><span style=\"font-weight: 400;\">technical knowledge<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<\/div>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div>\n<div id=\"lp-pom-text-34\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l26dez4u-e349522a64a5db874d3fb865c8a70330\">\n#top .av-special-heading.av-l26dez4u-e349522a64a5db874d3fb865c8a70330{\nmargin:0px 0px 0px 0px;\npadding-bottom:0;\ncolor:#7e8f87;\n}\nbody .av-special-heading.av-l26dez4u-e349522a64a5db874d3fb865c8a70330 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l26dez4u-e349522a64a5db874d3fb865c8a70330 .special-heading-inner-border{\nborder-color:#7e8f87;\n}\n.av-special-heading.av-l26dez4u-e349522a64a5db874d3fb865c8a70330 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l26dez4u-e349522a64a5db874d3fb865c8a70330 av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-16  el_after_av_textblock  el_before_av_textblock  av-linked-heading'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Tier 3<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l26dfdj8-f47e4186111adb8319a5372e37cbf59b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-32\" class=\"lp-element lp-pom-text nlh\">\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">Tier 3 is the <\/span><span style=\"font-weight: 400;\">highest level<\/span><span style=\"font-weight: 400;\"> of technical skill in an organization, providing expert product and <\/span><span style=\"font-weight: 400;\">tech <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\">; this often includes a team of engineers or programmers.\u00a0 <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The <\/span><span style=\"font-weight: 400;\">difference between Tier 2 and Tier 3<\/span><span style=\"font-weight: 400;\"> is that when a customer runs into an issue where there are no resolutions, Tier 3 personnel offer design changes and bug fixes to the software. They define the root cause of a problem and use various codes and specifications to make the product work more efficiently.<\/span><\/p>\n<\/div>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div>\n<div id=\"lp-pom-text-34\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l26dfspu-546b8316e98c48375d62daf69d1a5165\">\n#top .av-special-heading.av-l26dfspu-546b8316e98c48375d62daf69d1a5165{\nmargin:0px 0px 0px 0px;\npadding-bottom:0;\ncolor:#7e8f87;\n}\nbody .av-special-heading.av-l26dfspu-546b8316e98c48375d62daf69d1a5165 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l26dfspu-546b8316e98c48375d62daf69d1a5165 .special-heading-inner-border{\nborder-color:#7e8f87;\n}\n.av-special-heading.av-l26dfspu-546b8316e98c48375d62daf69d1a5165 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l26dfspu-546b8316e98c48375d62daf69d1a5165 av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-18  el_after_av_textblock  el_before_av_textblock  av-linked-heading'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Tier 4<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l26dggfv-bee8d31c56c9fa2fda622b1bbf51ecbd '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-32\" class=\"lp-element lp-pom-text nlh\">\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">Tier 4 is when a business utilizes an <a href=\"https:\/\/thelogicgroup.com\/managed-it\/fully-outsourced-it-solutions\/\">outsource<\/a> provider to assist in product <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\">. They are not full-time employees of the organization but hired by a company to offer <\/span><span style=\"font-weight: 400;\">tech <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> whenever they need it.<\/span><\/p>\n<\/div>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div>\n<div id=\"lp-pom-text-34\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-e8bedd7d31af61f0cf289dcc0b5e70da\">\n.flex_column.av-av_one_full-e8bedd7d31af61f0cf289dcc0b5e70da{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-e8bedd7d31af61f0cf289dcc0b5e70da av_one_full  avia-builder-el-20  el_after_av_one_full  el_before_av_one_full  first flex_column_div av-zero-column-padding  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l26dhsm3-d349f4d6ffcd0283109a7238a791eb15\">\n#top .av_textblock_section.av-l26dhsm3-d349f4d6ffcd0283109a7238a791eb15 .avia_textblock{\ncolor:#7e8f87;\n}\n<\/style>\n<section  class='av_textblock_section av-l26dhsm3-d349f4d6ffcd0283109a7238a791eb15 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><blockquote>\n<p>The Logic Group enables businesses to use cutting edge technology solutions that increase productivity, efficiency, and profitability. We\u2019re a technical support structure you can trust.<\/p>\n<\/blockquote>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_one_full-e8bedd7d31af61f0cf289dcc0b5e70da\">\n.flex_column.av-av_one_full-e8bedd7d31af61f0cf289dcc0b5e70da{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-av_one_full-e8bedd7d31af61f0cf289dcc0b5e70da av_one_full  avia-builder-el-22  el_after_av_one_full  avia-builder-el-last  first flex_column_div av-zero-column-padding  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l26didh7-2045c94dc1d780d7e3d63528b9e803fc\">\n#top .av-special-heading.av-l26didh7-2045c94dc1d780d7e3d63528b9e803fc{\npadding-bottom:10px;\ncolor:#4a4a4a;\n}\nbody .av-special-heading.av-l26didh7-2045c94dc1d780d7e3d63528b9e803fc .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l26didh7-2045c94dc1d780d7e3d63528b9e803fc .special-heading-inner-border{\nborder-color:#4a4a4a;\n}\n.av-special-heading.av-l26didh7-2045c94dc1d780d7e3d63528b9e803fc .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l26didh7-2045c94dc1d780d7e3d63528b9e803fc av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-23  el_before_av_textblock  avia-builder-el-first  amg-blog-heading av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Benefits of Categorizing IT Support Tiers<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l26dj45h-bce19f156dabfc21c4abfce262d606eb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">Organizing IT <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> into different levels allows companies to realize some crucial benefits. IT <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> tiers<\/span><span style=\"font-weight: 400;\"> enable businesses to identify their most common issues and resolve them from occurring again.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">IT <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> levels also help define areas of responsibility, allocating resources more efficiently; this allows higher-skilled personnel to focus on more complex issues.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Structuring IT <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> in levels also helps companies:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Address customer needs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Promote a positive customer experience<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Quickly resolve easy-to-manage tasks<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Establish a timeline for more complex problems<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increase employee satisfaction<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Improve employee training<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Obtain feedback and suggestions<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l26djzr4-52bf793926874539c754517d2625f597\">\n#top .av-special-heading.av-l26djzr4-52bf793926874539c754517d2625f597{\npadding-bottom:10px;\ncolor:#4a4a4a;\n}\nbody .av-special-heading.av-l26djzr4-52bf793926874539c754517d2625f597 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l26djzr4-52bf793926874539c754517d2625f597 .special-heading-inner-border{\nborder-color:#4a4a4a;\n}\n.av-special-heading.av-l26djzr4-52bf793926874539c754517d2625f597 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l26djzr4-52bf793926874539c754517d2625f597 av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-25  el_after_av_textblock  el_before_av_textblock  amg-blog-heading av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >How To Identify Your Business Support Level<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l26dkac3-b062c7b3a49b1b670a007d53476cf950 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">There are several aspects to consider when organizing your business\u2019s <\/span><span style=\"font-weight: 400;\">tech <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> levels:<\/span><\/p>\n<\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l26dl2rh-61522737662717a49de94820adb28282\">\n#top .av-special-heading.av-l26dl2rh-61522737662717a49de94820adb28282{\nmargin:0px 0px 0px 0px;\npadding-bottom:0;\ncolor:#7e8f87;\n}\nbody .av-special-heading.av-l26dl2rh-61522737662717a49de94820adb28282 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l26dl2rh-61522737662717a49de94820adb28282 .special-heading-inner-border{\nborder-color:#7e8f87;\n}\n.av-special-heading.av-l26dl2rh-61522737662717a49de94820adb28282 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l26dl2rh-61522737662717a49de94820adb28282 av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-27  el_after_av_textblock  el_before_av_textblock  av-linked-heading'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Staff Skill Level<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l26dle1v-fb77b6b418c8072ed691114bbef5e7e7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-32\" class=\"lp-element lp-pom-text nlh\">\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">Recognizing staff skill is one of the most crucial aspects of identifying your business <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> level. If they don\u2019t acquire the skill level to solve complex issues, you may need to consider training or recruiting higher-skilled technical professionals.<\/span><\/p>\n<\/div>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div>\n<div id=\"lp-pom-text-34\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l26dlpds-51b7592e6409deb6b51d26cb5236448c\">\n#top .av-special-heading.av-l26dlpds-51b7592e6409deb6b51d26cb5236448c{\nmargin:0px 0px 0px 0px;\npadding-bottom:0;\ncolor:#7e8f87;\n}\nbody .av-special-heading.av-l26dlpds-51b7592e6409deb6b51d26cb5236448c .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l26dlpds-51b7592e6409deb6b51d26cb5236448c .special-heading-inner-border{\nborder-color:#7e8f87;\n}\n.av-special-heading.av-l26dlpds-51b7592e6409deb6b51d26cb5236448c .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l26dlpds-51b7592e6409deb6b51d26cb5236448c av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-29  el_after_av_textblock  el_before_av_textblock  av-linked-heading'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Number of Clients<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l26dm2yd-0b34d4362b5b96bb39861380ce228ad4 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-32\" class=\"lp-element lp-pom-text nlh\">\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">As the number of your clients increases, you\u2019re likely to encounter more customer issues. This is why it\u2019s important to hire more or higher-skilled IT personnel to solve those problems.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When hiring more IT personnel, you ensure greater <\/span><span style=\"font-weight: 400;\">customer service<\/span><span style=\"font-weight: 400;\"> (Tier 2). On the other hand, when you hire expert technicians\u2014either internally (Tier 3) or externally (Tier 4)\u2014you can help your company get to the root of the problem.<\/span><\/p>\n<\/div>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div>\n<div id=\"lp-pom-text-34\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l26dmil5-ad3e28234b5a02f8d0e6955a63de829a\">\n#top .av-special-heading.av-l26dmil5-ad3e28234b5a02f8d0e6955a63de829a{\nmargin:0px 0px 0px 0px;\npadding-bottom:0;\ncolor:#7e8f87;\n}\nbody .av-special-heading.av-l26dmil5-ad3e28234b5a02f8d0e6955a63de829a .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l26dmil5-ad3e28234b5a02f8d0e6955a63de829a .special-heading-inner-border{\nborder-color:#7e8f87;\n}\n.av-special-heading.av-l26dmil5-ad3e28234b5a02f8d0e6955a63de829a .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l26dmil5-ad3e28234b5a02f8d0e6955a63de829a av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-31  el_after_av_textblock  el_before_av_textblock  av-linked-heading'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Size of Business<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l26dmuqe-fd13d97cbc33c298495f5f234c36f3c3 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-32\" class=\"lp-element lp-pom-text nlh\">\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">Similar to the number of clients, the greater the size of your business, the greater the likelihood for issues to arise. The more employees your business entails, the more responses your <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> team will have to respond to.<\/span><\/p>\n<\/div>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div>\n<div id=\"lp-pom-text-34\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l26dncse-6bdae0c60159f51078bf6cfe92088581\">\n#top .av-special-heading.av-l26dncse-6bdae0c60159f51078bf6cfe92088581{\npadding-bottom:10px;\ncolor:#4a4a4a;\n}\nbody .av-special-heading.av-l26dncse-6bdae0c60159f51078bf6cfe92088581 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l26dncse-6bdae0c60159f51078bf6cfe92088581 .special-heading-inner-border{\nborder-color:#4a4a4a;\n}\n.av-special-heading.av-l26dncse-6bdae0c60159f51078bf6cfe92088581 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l26dncse-6bdae0c60159f51078bf6cfe92088581 av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-33  el_after_av_textblock  el_before_av_heading  amg-blog-heading av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >What\u2019s the Difference Between Technical Support and Desktop Support?<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l26do6cf-b856796d1b8e35486bf6900812cf166e\">\n#top .av-special-heading.av-l26do6cf-b856796d1b8e35486bf6900812cf166e{\nmargin:0px 0px 0px 0px;\npadding-bottom:0;\ncolor:#7e8f87;\n}\nbody .av-special-heading.av-l26do6cf-b856796d1b8e35486bf6900812cf166e .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l26do6cf-b856796d1b8e35486bf6900812cf166e .special-heading-inner-border{\nborder-color:#7e8f87;\n}\n.av-special-heading.av-l26do6cf-b856796d1b8e35486bf6900812cf166e .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l26do6cf-b856796d1b8e35486bf6900812cf166e av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-34  el_after_av_heading  el_before_av_textblock  av-linked-heading'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Technical Support<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l26dok6l-3bb768d5b924559617fe4deeb3baf351 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-32\" class=\"lp-element lp-pom-text nlh\">\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">Technical <\/span><span style=\"font-weight: 400;\">support<\/span> <span style=\"font-weight: 400;\">service desks<\/span><span style=\"font-weight: 400;\"> are an essential <\/span><span style=\"font-weight: 400;\">customer service<\/span><span style=\"font-weight: 400;\"> touchpoint. They\u2019re more than just an answering service; they quickly resolve customer <\/span><span style=\"font-weight: 400;\">technical problems<\/span><span style=\"font-weight: 400;\">. <\/span><span style=\"font-weight: 400;\">Tech <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> representatives walk users through any <\/span><span style=\"font-weight: 400;\">technical problems<\/span><span style=\"font-weight: 400;\"> they encounter and offer verbal guidance on how to fix them.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Technical <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> can be delivered through a number of outlets\u2014phone, email, live chat, message boards, social media, etc. Companies that execute timely, accurate, and helpful IT <\/span><span style=\"font-weight: 400;\">technical <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> solutions receive higher customer satisfaction than companies that are slow to respond and don\u2019t provide valuable information.<\/span><\/p>\n<\/div>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div>\n<div id=\"lp-pom-text-34\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l26dp80r-09c659c4fb1f91b061c69f6b53dd4536\">\n#top .av-special-heading.av-l26dp80r-09c659c4fb1f91b061c69f6b53dd4536{\nmargin:0px 0px 0px 0px;\npadding-bottom:0;\ncolor:#7e8f87;\n}\nbody .av-special-heading.av-l26dp80r-09c659c4fb1f91b061c69f6b53dd4536 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l26dp80r-09c659c4fb1f91b061c69f6b53dd4536 .special-heading-inner-border{\nborder-color:#7e8f87;\n}\n.av-special-heading.av-l26dp80r-09c659c4fb1f91b061c69f6b53dd4536 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l26dp80r-09c659c4fb1f91b061c69f6b53dd4536 av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-36  el_after_av_textblock  el_before_av_textblock  av-linked-heading'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Desktop Support<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l26dpkic-9e3dafc250638dac4626ad905a5790c6 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-32\" class=\"lp-element lp-pom-text nlh\">\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">In contrast to <\/span><span style=\"font-weight: 400;\">technical <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\">, <\/span><span style=\"font-weight: 400;\">desktop <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> remotely fixes any software related issues on a user\u2019s computer, phone, or printer. With <\/span><span style=\"font-weight: 400;\">desktop <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\">, accredited representatives directly gain access to the affected machine from a remote location. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Desktop <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> is most often used in office settings because networks are securely managed and monitored; this minimizes the risk of hackers breaking into the network and gaining access to confidential company data.<\/span><\/p>\n<\/div>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div>\n<div id=\"lp-pom-text-34\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l26dpvbv-5de92eb1b34494082ccf130833e563b1\">\n#top .av-special-heading.av-l26dpvbv-5de92eb1b34494082ccf130833e563b1{\npadding-bottom:10px;\ncolor:#4a4a4a;\n}\nbody .av-special-heading.av-l26dpvbv-5de92eb1b34494082ccf130833e563b1 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l26dpvbv-5de92eb1b34494082ccf130833e563b1 .special-heading-inner-border{\nborder-color:#4a4a4a;\n}\n.av-special-heading.av-l26dpvbv-5de92eb1b34494082ccf130833e563b1 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l26dpvbv-5de92eb1b34494082ccf130833e563b1 av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-38  el_after_av_textblock  el_before_av_textblock  amg-blog-heading av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Providing 24\/7 IT Support\u2014Day in and Day Out<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l26dq617-69eadae8719470f0e66be8114b486854 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">At The Logic Group, we make it easy for you to receive immediate <\/span><span style=\"font-weight: 400;\">technical <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\">. Our accredited network <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> engineers walk you through your issue, providing you the best <\/span><span style=\"font-weight: 400;\">support<\/span><span style=\"font-weight: 400;\"> method for your current situation. Contact us today to get started!<\/span><\/p>\n<\/div><\/section><\/p><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":31918,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[10,11,12,9,13],"class_list":["post-32140","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managed-it","tag-difference-between-technical-support-and-desktop-support","tag-difference-between-tier-1-and-tier-2","tag-difference-between-tier-2-and-tier-3","tag-different-levels-of-it-support","tag-it-support"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Different Levels of IT Support | The Logic Group<\/title>\n<meta name=\"description\" content=\"The different levels of IT support are dependent on the IT needs of your business. 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