{"id":32164,"date":"2022-07-25T09:00:00","date_gmt":"2022-07-25T14:00:00","guid":{"rendered":"https:\/\/thelogicgroup.com\/?p=32164"},"modified":"2022-08-18T15:11:24","modified_gmt":"2022-08-18T20:11:24","slug":"how-mistakes-with-it-documentation-hurt","status":"publish","type":"post","link":"https:\/\/thelogicgroup.com\/how-mistakes-with-it-documentation-hurt\/","title":{"rendered":"How Mistakes With IT Documentation Hurt Your Business"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3j4nrz8-de4b93bb94cbe93f4598af68832c5ce0\">\n.avia-section.av-3j4nrz8-de4b93bb94cbe93f4598af68832c5ce0{\nbackground-color:#3187bc;\nbackground-image:unset;\n}\n<\/style>\n<div id='amg-diagonal-overlay'  class='avia-section av-3j4nrz8-de4b93bb94cbe93f4598af68832c5ce0 header_color avia-section-large avia-no-border-styling  avia-builder-el-0  el_before_av_one_full  avia-builder-el-first  avia-bg-style-scroll av-minimum-height av-minimum-height-25 av-height-25  container_wrap fullsize'   data-av_minimum_height_pc='25' data-av_min_height_opt='25'><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-32164'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-30vfdac-a34a0008e62cce24a0323e94ec879c18\">\n.flex_column.av-30vfdac-a34a0008e62cce24a0323e94ec879c18{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-30vfdac-a34a0008e62cce24a0323e94ec879c18 av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2p5ewwb-da3045c5971651d3fdcca4353c583895\">\n#top .av-special-heading.av-l2p5ewwb-da3045c5971651d3fdcca4353c583895{\nmargin:0px 0px 0px 0px;\npadding-bottom:0;\n}\nbody .av-special-heading.av-l2p5ewwb-da3045c5971651d3fdcca4353c583895 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l2p5ewwb-da3045c5971651d3fdcca4353c583895 .av-subheading{\nfont-size:23px;\n}\n<\/style>\n<div  class='av-special-heading av-l2p5ewwb-da3045c5971651d3fdcca4353c583895 av-special-heading-h1 blockquote modern-quote modern-centered  avia-builder-el-2  avia-builder-el-no-sibling  av-linked-heading'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >How Mistakes With IT Documentation Hurt Your Business<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='after_section_1'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-32164'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2nfsylg-fdcc254f7f287cac147e230f325c7b3b\">\n.flex_column.av-2nfsylg-fdcc254f7f287cac147e230f325c7b3b{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-2nfsylg-fdcc254f7f287cac147e230f325c7b3b av_one_full  avia-builder-el-3  el_after_av_section  el_before_av_one_full  avia-builder-el-first  first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-75gisk-3129771e6f849548bcb36ce2b2bee4c4\">\n.avia-image-container.av-75gisk-3129771e6f849548bcb36ce2b2bee4c4 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-75gisk-3129771e6f849548bcb36ce2b2bee4c4 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-75gisk-3129771e6f849548bcb36ce2b2bee4c4 av-styling- avia-align-center  avia-builder-el-4  el_before_av_hr  avia-builder-el-first '   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-32193 avia-img-lazy-loading-not-32193 avia_image ' src=\"https:\/\/thelogicgroup.com\/wp-content\/uploads\/2022\/08\/Cloud-101_-How-To-Improve-Cloud-Computing-Security-1500x430.jpg\" alt='What Is IT Documentation_The Logic Group' title='October Blog 2 - What Is IT Documentation_The Logic Group'  height=\"430\" width=\"1500\"  itemprop=\"thumbnailUrl\"  \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1jc2xs4-a906d8ceb866d390d0638269959eef8f\">\n#top .hr.hr-invisible.av-1jc2xs4-a906d8ceb866d390d0638269959eef8f{\nheight:20px;\n}\n<\/style>\n<div  class='hr av-1jc2xs4-a906d8ceb866d390d0638269959eef8f hr-invisible  avia-builder-el-5  el_after_av_image  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2p5gzly-ffa5297ed6c84bddc9b4287c0d9c610c\">\n#top .av_textblock_section.av-l2p5gzly-ffa5297ed6c84bddc9b4287c0d9c610c .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-l2p5gzly-ffa5297ed6c84bddc9b4287c0d9c610c '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">Have you ever wondered how an IT technician is able to immediately pick up the project from where the last one left off? It\u2019s not uncommon for IT issues to switch hands. This is true whether you have an <\/span><span style=\"font-weight: 400;\">internal IT<\/span><span style=\"font-weight: 400;\"> department or use a <\/span><span style=\"font-weight: 400;\">managed service<\/span><span style=\"font-weight: 400;\"> provider (MSP). What enables specialists to get right to work regardless of whether they\u2019re the person you talked to initially is <\/span><span style=\"font-weight: 400;\">IT documentation<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2p5h8kx-d28237d98ed7f378968ffde37dd4f4c5\">\n#top .av-special-heading.av-l2p5h8kx-d28237d98ed7f378968ffde37dd4f4c5{\npadding-bottom:10px;\ncolor:#4a4a4a;\n}\nbody .av-special-heading.av-l2p5h8kx-d28237d98ed7f378968ffde37dd4f4c5 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l2p5h8kx-d28237d98ed7f378968ffde37dd4f4c5 .special-heading-inner-border{\nborder-color:#4a4a4a;\n}\n.av-special-heading.av-l2p5h8kx-d28237d98ed7f378968ffde37dd4f4c5 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l2p5h8kx-d28237d98ed7f378968ffde37dd4f4c5 av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-7  el_after_av_textblock  el_before_av_textblock  amg-blog-heading av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >What Is IT Documentation?<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l2p5hn12-98b0a1138649ab6c098d8779b3b36dbb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">IT documentation is the process by which technicians record and track detailed information related to technical work. This includes how to execute a process or program and the exact steps needed to do so efficiently. It\u2019s essentially a guide meant to get everybody up to speed without the need for training.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s a perfect example of <\/span><span style=\"font-weight: 400;\">what the purpose of documentation<\/span><span style=\"font-weight: 400;\"> is. Imagine you call your MSP to fix an IT problem, but it can\u2019t be fixed before the end of the day. On top of that, the technician you spoke with is about to go on vacation. When you call the next day, a new person may answer the phone, but they already know what needs to be done because the previous technician created a document with all of the needed information.<\/span><\/p>\n<\/div>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2p5j0qk-4742f64804d33558b919da5986574c8b\">\n#top .av-special-heading.av-l2p5j0qk-4742f64804d33558b919da5986574c8b{\npadding-bottom:10px;\ncolor:#4a4a4a;\n}\nbody .av-special-heading.av-l2p5j0qk-4742f64804d33558b919da5986574c8b .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l2p5j0qk-4742f64804d33558b919da5986574c8b .special-heading-inner-border{\nborder-color:#4a4a4a;\n}\n.av-special-heading.av-l2p5j0qk-4742f64804d33558b919da5986574c8b .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l2p5j0qk-4742f64804d33558b919da5986574c8b av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-9  el_after_av_textblock  el_before_av_textblock  amg-blog-heading av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Why Is Documentation Important?<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l2p5jbbx-ee8c4cd132798cd845e1ea0910b02b80 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">Over time, IT departments generate large sums of data. Without something to organize that data, the information often ends up scattered across several systems, software tools, and technicians\u2019 memories. The <\/span><span style=\"font-weight: 400;\">objective of documentation<\/span><span style=\"font-weight: 400;\"> is to bring all of that information together so anyone can access it when needed.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are a few reasons why IT documentation should be taken seriously:<\/span><\/p>\n<\/div>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><\/p><\/div><div  class='flex_column av-19b5yv8-2e0b7a2ffd662791821696859490d0b8 av_one_full  avia-builder-el-11  el_after_av_one_full  el_before_av_one_full  first flex_column_div  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2p5jq2x-648967ef23657e33a9fe9d81a1ee992b\">\n#top .av-special-heading.av-l2p5jq2x-648967ef23657e33a9fe9d81a1ee992b{\nmargin:0px 0px 0px 0px;\npadding-bottom:0;\ncolor:#7e8f87;\n}\nbody .av-special-heading.av-l2p5jq2x-648967ef23657e33a9fe9d81a1ee992b .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l2p5jq2x-648967ef23657e33a9fe9d81a1ee992b .special-heading-inner-border{\nborder-color:#7e8f87;\n}\n.av-special-heading.av-l2p5jq2x-648967ef23657e33a9fe9d81a1ee992b .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l2p5jq2x-648967ef23657e33a9fe9d81a1ee992b av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-12  el_before_av_textblock  avia-builder-el-first  av-linked-heading'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Preserve Organizational Knowledge<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l2p5jzmg-3cf27281b96e1b6f572f15ada21adeb9 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-32\" class=\"lp-element lp-pom-text nlh\">\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">Let\u2019s say your most experienced employee suddenly decides to retire. If they leave none of their knowledge about clients or processes behind, that creates a gaping hole in your operations. You wouldn\u2019t know what specifically to do with those clients, and you\u2019d have to start your relationship with them from the beginning.<\/span><\/p>\n<\/div>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div>\n<div id=\"lp-pom-text-34\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2p5k7xs-3060449f118e577ed6d9bb9a99023eff\">\n#top .av-special-heading.av-l2p5k7xs-3060449f118e577ed6d9bb9a99023eff{\nmargin:0px 0px 0px 0px;\npadding-bottom:0;\ncolor:#7e8f87;\n}\nbody .av-special-heading.av-l2p5k7xs-3060449f118e577ed6d9bb9a99023eff .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l2p5k7xs-3060449f118e577ed6d9bb9a99023eff .special-heading-inner-border{\nborder-color:#7e8f87;\n}\n.av-special-heading.av-l2p5k7xs-3060449f118e577ed6d9bb9a99023eff .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l2p5k7xs-3060449f118e577ed6d9bb9a99023eff av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-14  el_after_av_textblock  el_before_av_textblock  av-linked-heading'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Save Time and Effort<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l2p5klnb-9285cb689a59cdc63471f55a2fd23fe1 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-32\" class=\"lp-element lp-pom-text nlh\">\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">Everybody has their own way of doing things, but that can waste valuable time in some cases. Without <\/span><span style=\"font-weight: 400;\">proper IT documentation<\/span><span style=\"font-weight: 400;\">, technicians are likely to carry out tasks in different ways from each other. While some may do the job quickly, others may <\/span><span style=\"font-weight: 400;\">waste time<\/span><span style=\"font-weight: 400;\"> trying to figure things out from scratch.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Clear and concise documentation ensures all employees carry out the same task in a set period of time. This is especially useful when creating standard operating procedures, improving workflow and promoting consistency across the board.<\/span><\/p>\n<\/div>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div>\n<div id=\"lp-pom-text-34\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2p5lom0-e893a74040b5469427c24e36f5c7e2db\">\n#top .av-special-heading.av-l2p5lom0-e893a74040b5469427c24e36f5c7e2db{\nmargin:0px 0px 0px 0px;\npadding-bottom:0;\ncolor:#7e8f87;\n}\nbody .av-special-heading.av-l2p5lom0-e893a74040b5469427c24e36f5c7e2db .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l2p5lom0-e893a74040b5469427c24e36f5c7e2db .special-heading-inner-border{\nborder-color:#7e8f87;\n}\n.av-special-heading.av-l2p5lom0-e893a74040b5469427c24e36f5c7e2db .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l2p5lom0-e893a74040b5469427c24e36f5c7e2db av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-16  el_after_av_textblock  el_before_av_textblock  av-linked-heading'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Client Consistency<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l2p5oesd-7af8f30bfc906c35c9b645cfd955a22b '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-32\" class=\"lp-element lp-pom-text nlh\">\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">When you\u2019ve been working with an MSP for several months or even years, you expect them to know your company and how you like things done. However, if you\u2019ve only interacted with one IT specialist and all that knowledge resides in that person\u2019s head, issues could pop up down the road. If that specialist isn\u2019t available when you need them, your MSP won\u2019t be able to provide the level of service you\u2019re used to.<\/span><\/p>\n<\/div>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div>\n<div id=\"lp-pom-text-34\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2p5oolv-c727e224a6798e8ffd67ff833bc1c923\">\n#top .av-special-heading.av-l2p5oolv-c727e224a6798e8ffd67ff833bc1c923{\nmargin:0px 0px 0px 0px;\npadding-bottom:0;\ncolor:#7e8f87;\n}\nbody .av-special-heading.av-l2p5oolv-c727e224a6798e8ffd67ff833bc1c923 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l2p5oolv-c727e224a6798e8ffd67ff833bc1c923 .special-heading-inner-border{\nborder-color:#7e8f87;\n}\n.av-special-heading.av-l2p5oolv-c727e224a6798e8ffd67ff833bc1c923 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l2p5oolv-c727e224a6798e8ffd67ff833bc1c923 av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-18  el_after_av_textblock  el_before_av_textblock  av-linked-heading'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Cost Savings<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l2p5oyqo-2888f7850787fb3da3b8e8e99b9ba12f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-32\" class=\"lp-element lp-pom-text nlh\">\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">The problem with information being scattered in different places isn\u2019t just poor organization. As technicians chase down the data they need, they waste valuable time that could be spent resolving your issue. As a result, downtime lasts longer and you lose more money being unable to work.<\/span><\/p>\n<\/div>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div>\n<div id=\"lp-pom-text-34\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2p5pf4d-475f19cd8d4e496d3b6796883e22f02d\">\n#top .av-special-heading.av-l2p5pf4d-475f19cd8d4e496d3b6796883e22f02d{\nmargin:0px 0px 0px 0px;\npadding-bottom:0;\ncolor:#7e8f87;\n}\nbody .av-special-heading.av-l2p5pf4d-475f19cd8d4e496d3b6796883e22f02d .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l2p5pf4d-475f19cd8d4e496d3b6796883e22f02d .special-heading-inner-border{\nborder-color:#7e8f87;\n}\n.av-special-heading.av-l2p5pf4d-475f19cd8d4e496d3b6796883e22f02d .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l2p5pf4d-475f19cd8d4e496d3b6796883e22f02d av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-20  el_after_av_textblock  el_before_av_textblock  av-linked-heading'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Fewer Errors<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l2p5ppp8-acda46366245f0d2917ac2c1df0fb5ad '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-32\" class=\"lp-element lp-pom-text nlh\">\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">When processes\u2014especially complex ones\u2014are left up to individual discretion, it should come as no surprise when errors happen. IT analysts need clear, detailed instructions so they know exactly what to do from the get-go. With the help of documentation, avoidable errors are kept to a minimum.<\/span><\/p>\n<\/div>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div>\n<div id=\"lp-pom-text-34\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2p5q4j4-97a515b3650d028547c618ace1320499\">\n#top .av-special-heading.av-l2p5q4j4-97a515b3650d028547c618ace1320499{\nmargin:0px 0px 0px 0px;\npadding-bottom:0;\ncolor:#7e8f87;\n}\nbody .av-special-heading.av-l2p5q4j4-97a515b3650d028547c618ace1320499 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l2p5q4j4-97a515b3650d028547c618ace1320499 .special-heading-inner-border{\nborder-color:#7e8f87;\n}\n.av-special-heading.av-l2p5q4j4-97a515b3650d028547c618ace1320499 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l2p5q4j4-97a515b3650d028547c618ace1320499 av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-22  el_after_av_textblock  el_before_av_textblock  av-linked-heading'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Compliance<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l2p5qc9o-3fb67894ae6eabc4737efa7eceb58c61 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-32\" class=\"lp-element lp-pom-text nlh\">\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">IT specialists are experts at handling sensitive information. However, depending on what industry you operate in, the rules for managing that data can differ. Documentation provides an outline of how that data needs to be accessed, stored, processed, and shared. This helps greatly with maintaining your company\u2019s <\/span><span style=\"font-weight: 400;\">compliance<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<\/div>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div>\n<div id=\"lp-pom-text-34\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2p5qpve-c22f0e17636f10ace48f7f3e80ee7f12\">\n#top .av-special-heading.av-l2p5qpve-c22f0e17636f10ace48f7f3e80ee7f12{\nmargin:0px 0px 0px 0px;\npadding-bottom:0;\ncolor:#7e8f87;\n}\nbody .av-special-heading.av-l2p5qpve-c22f0e17636f10ace48f7f3e80ee7f12 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l2p5qpve-c22f0e17636f10ace48f7f3e80ee7f12 .special-heading-inner-border{\nborder-color:#7e8f87;\n}\n.av-special-heading.av-l2p5qpve-c22f0e17636f10ace48f7f3e80ee7f12 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l2p5qpve-c22f0e17636f10ace48f7f3e80ee7f12 av-special-heading-h3 custom-color-heading blockquote modern-quote  avia-builder-el-24  el_after_av_textblock  el_before_av_textblock  av-linked-heading'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Remote Support<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l2p5qz11-a6f5240976ec5aa4b0f47b5d1c5b45ce '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-32\" class=\"lp-element lp-pom-text nlh\">\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">After the last year and a half, more employees than ever are working remotely. Since we\u2019re still in the midst of the pandemic, it\u2019s possible that your technician is also telecommuting. That means they can\u2019t just lean over and ask a colleague for insight. They need to be able to find the information they need virtually. IT documentation allows that information to be stored where the specialist can access it from wherever they\u2019re working.<\/span><\/p>\n<\/div>\n<div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div>\n<div id=\"lp-pom-text-34\" class=\"lp-element lp-pom-text nlh\"><\/div>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-imrmxw-80e1e8ef3aa2d0f6dc8bbc329aca9fc1\">\n.flex_column.av-imrmxw-80e1e8ef3aa2d0f6dc8bbc329aca9fc1{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-imrmxw-80e1e8ef3aa2d0f6dc8bbc329aca9fc1 av_one_full  avia-builder-el-26  el_after_av_one_full  avia-builder-el-last  first flex_column_div av-zero-column-padding  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2p5r958-13f02b1d0225ba9f8df0826f0f3bea44\">\n#top .av-special-heading.av-l2p5r958-13f02b1d0225ba9f8df0826f0f3bea44{\npadding-bottom:10px;\ncolor:#4a4a4a;\n}\nbody .av-special-heading.av-l2p5r958-13f02b1d0225ba9f8df0826f0f3bea44 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l2p5r958-13f02b1d0225ba9f8df0826f0f3bea44 .special-heading-inner-border{\nborder-color:#4a4a4a;\n}\n.av-special-heading.av-l2p5r958-13f02b1d0225ba9f8df0826f0f3bea44 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l2p5r958-13f02b1d0225ba9f8df0826f0f3bea44 av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-27  el_before_av_textblock  avia-builder-el-first  amg-blog-heading av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >How To Start Documenting<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l2p5rmk5-0b1531d56082173bed8da685d7e5d7db '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><div id=\"lp-pom-text-364\" class=\"lp-element lp-pom-text nlh\">\n<p><span style=\"font-weight: 400;\">One of the main reasons organizations hesitate to implement IT documentation is because they\u2019re afraid it\u2019ll take too much time. However, it\u2019s quite the opposite. While it does take a bit of work to get everyone on the same page, IT documentation can save a lot of time in the long run.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A few good ways to start the process include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Get your team together and collect information about their current processes, standards, and needs.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Brainstorm with your team to create internal standards you think are important for the department.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Using the internal standards you came up with, create a guide and train the team on the documentation.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2p5s1p4-cf99890a56b698edac5c3ac7b66df0be\">\n#top .av-special-heading.av-l2p5s1p4-cf99890a56b698edac5c3ac7b66df0be{\npadding-bottom:10px;\ncolor:#4a4a4a;\n}\nbody .av-special-heading.av-l2p5s1p4-cf99890a56b698edac5c3ac7b66df0be .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l2p5s1p4-cf99890a56b698edac5c3ac7b66df0be .special-heading-inner-border{\nborder-color:#4a4a4a;\n}\n.av-special-heading.av-l2p5s1p4-cf99890a56b698edac5c3ac7b66df0be .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l2p5s1p4-cf99890a56b698edac5c3ac7b66df0be av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-29  el_after_av_textblock  el_before_av_textblock  amg-blog-heading av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >How To Make Your IT Documentation Effective<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l2p5saie-3a5ffdd3ea37abd1d70048ce57882fbc '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">The more precise your IT documentation is, the easier it is for everyone to follow. It should also be comprehensive, as leaving anything out could lead to problems down the road. The information you collect in the documents should fall into one of two categories: internal data or customer data.<\/span><\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-l2p5sisq-07445a4be890f2e991c19ed2adffcee8\">\n#top .av-special-heading.av-l2p5sisq-07445a4be890f2e991c19ed2adffcee8{\npadding-bottom:10px;\ncolor:#4a4a4a;\n}\nbody .av-special-heading.av-l2p5sisq-07445a4be890f2e991c19ed2adffcee8 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-l2p5sisq-07445a4be890f2e991c19ed2adffcee8 .special-heading-inner-border{\nborder-color:#4a4a4a;\n}\n.av-special-heading.av-l2p5sisq-07445a4be890f2e991c19ed2adffcee8 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-l2p5sisq-07445a4be890f2e991c19ed2adffcee8 av-special-heading-h2 custom-color-heading blockquote modern-quote  avia-builder-el-31  el_after_av_textblock  el_before_av_textblock  amg-blog-heading av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Turn To The Logic Group for the Best in IT<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-l2p5suc7-0c1405201c8d2e02da44a720cbb5984f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/BlogPosting\" itemprop=\"blogPost\" ><div class='avia_textblock'  itemprop=\"text\" ><p><span style=\"font-weight: 400;\">The Logic Group is an industry-leading IT provider dedicated to helping your company achieve its technology goals. We offer an array of IT solutions that are customized to fit the specific needs of your business. If you\u2019d like to learn more about our services, contact us today.<\/span><\/p>\n<\/div><\/section><\/p><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":32193,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[7],"tags":[65,68,66,67],"class_list":["post-32164","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-managed-it","tag-it-documentation","tag-objective-of-documentation","tag-what-the-purpose-of-documentation","tag-why-is-documentation-important"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What Is IT Documentation? | The Logic Group<\/title>\n<meta name=\"description\" content=\"IT documentation plays an important role in sharing knowledge and maintaining consistent service. Here\u2019s how proper documentation helps you.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thelogicgroup.com\/how-mistakes-with-it-documentation-hurt\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What Is IT Documentation? | The Logic Group\" \/>\n<meta property=\"og:description\" content=\"IT documentation plays an important role in sharing knowledge and maintaining consistent service. 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